After repeated attempts to have a Harpswell competitor return my calls, I found The Hearth Doctor. I was so glad I did. Bill Robinson, a Master Hearth Professional, certified and licensed, visited my home to educate me on the two gas fireplace units that we have. He spent more than an hour, which included climbing the roof. He was excellent, when I asked him how long he had been in the business; 31 years, that explained to me how knowledgeable he was and the level of terrific customer service that I received. I highly recommend Bill and the Hearth Doctor.